Specific terms related to client interaction, problem-solving, and communication skills are frequently included in resumes to highlight a candidate’s suitability for support-oriented roles. Examples include terms like “client relations,” “conflict resolution,” “technical support,” or “help desk.” Carefully selecting and incorporating these terms within a resume can significantly enhance its visibility to applicant tracking systems (ATS) and recruiters.
Using appropriate terminology in application materials increases the likelihood of a resume being selected for further review. This practice allows potential employers to quickly identify candidates possessing the necessary skills and experience for open positions. Historically, this has evolved alongside the development of ATS software, which scans resumes for specific keywords to filter applicants efficiently. The strategic use of these terms becomes crucial in a competitive job market, particularly for roles heavily focused on client interaction and satisfaction.